Exchange & return
Confidence Beyond The First Choice
A PEXA DIAM piece is created to be loved for years. But we also understand that collections evolve and preferences change.
Ownership
Ownership with flexibility.
80% Exchange Value | 70% Return Value
Both are percentages of the value billed for the piece. Both are subject to the conditions set out below. No one at PEXA DIAM will quote you a different figure or phrase it a different way.
80% Exchange Value
Exchange
Eligible PEXA DIAM jewellery may be exchanged at 80% of its billed value, subject to applicable terms and conditions.
An exchange applies the value of the piece you already own against a new PEXA DIAM creation. It exists for the moment a collection moves on — a stone you now want larger, a design you would make differently today, a piece that has finished being the one you reach for.
What makes a piece eligible, what has to come back with it, and what condition it has to be in are the conditions below. They are not published yet.
70% Return Value
Return
Eligible PEXA DIAM jewellery may be returned at 70% of its billed value, subject to applicable terms and conditions.
A return settles in value rather than in another piece. It is the quieter of the two routes and it is deliberately the lower figure: an exchange keeps the relationship going, and the terms say so.
The same conditions govern both, and where a condition applies differently to a return the published policy will say which.
Conditions
What still has to be confirmed
Eligibility
Awaiting confirmation
Which PEXA DIAM pieces an exchange or a return applies to, and whether any category of piece sits outside it. The word used throughout this page is “eligible”, and what makes a piece eligible is exactly what is still to be confirmed.
Time conditions
Awaiting confirmation
Whether either route is open for a defined period after purchase, for as long as you own the piece, or on some other basis — and whether exchange and return are treated the same way. The brief allows for there being no time condition at all.
Certificate requirements
Awaiting confirmation
Which grading documents must come back with the piece, whether the original report is required, and what happens when a report has been lost.
Product condition
Awaiting confirmation
The condition a piece has to be in, and where the line falls between the ordinary marks of having been worn and something that changes the outcome.
Custom and bespoke pieces
Awaiting confirmation
Whether a piece created to your own design is treated the same as a piece from a collection, or is excluded. This matters more here than at most houses, because bespoke is what PEXA DIAM does.
Damage and modification
Awaiting confirmation
How damage is assessed and by whom, and how a piece that has been altered, resized or repaired somewhere else is treated.
Documentation
Awaiting confirmation
Which documents are required alongside the piece, how a request is made, and what record you are given of it.
How billed value is read
Awaiting confirmation
Both figures are percentages of billed value. Whether billed value is read before or after any discount given at the time of purchase, and how GST is treated, decides what the percentage is a percentage of. It is not on the brief’s list; it is on this one because it changes the number.
Until each of these is confirmed and published, the terms that apply to your piece are the ones given to you in writing with your quote and invoice. If you are weighing an exchange or a return now, ask us and we will tell you exactly where your piece stands before you do anything.
Talk to us
Tell us which piece it is
If you are choosing a piece rather than parting with one, this is worth talking through at a private consultation. Why we publish a policy instead of a claim about resale value is explained on the lab-grown diamonds page.