Care & warranty
Looking after it, and what we cover if something goes wrong
Almost everything on this page is about the metal rather than the stone. A diamond is the hardest material in the box and needs no protecting from anything. What wears, bends and fails is what holds it — and nearly all of that is preventable.
Cleaning
Almost every dull diamond is just a dirty one
Once a fortnight if the piece is worn every day. Before an occasion, do it the night before rather than an hour before, so it has time to dry properly.
Five minutes, at home
Half a cup of warm water — warm, not hot — with a single drop of ordinary dish soap in it.
Let the piece sit in it for ten to fifteen minutes. This does most of the work, and skipping it is why scrubbing feels necessary.
Brush gently with a soft toothbrush, spending most of the time on the underside of the stone rather than the top.
Rinse under clean water. If you are doing this over a basin, put the plug in first.
Pat dry with a lint-free cloth and leave it out to air for a few minutes before putting it away.
That is the whole method. There is no product you need to buy, and the ones sold for this are mostly detergent and water.
What to avoid
Seven things that damage jewellery
Chlorine and bleach
Swimming pools, hot tubs and household cleaners. They do not touch the diamond — they attack the alloys in gold, which pits and weakens the metal holding the stone. This is the single most common way a ring is quietly ruined.
Ultrasonic cleaners at home
Fine in a workshop, where the setting has been checked first. At home they can shake an already-loose stone out of an already-worn prong, and you will not know the stone was loose until it is gone.
Anything abrasive
Toothpaste, baking soda, scouring cream. Diamond does not care; gold scratches, and a matte cloudy shank is difficult to bring back.
Hand sanitiser and hand cream
Neither damages anything, but both leave a film on the pavilion of the stone that dulls it faster than anything else on this list. This is why a ring can look lifeless a week after it was cleaned.
Pulling a ring off by the head
Pull the band instead. Levering a ring off by the setting is how prongs get bent, a little at a time, until one day one of them does not spring back.
The gym, housework and gardening
Diamond is hard. Gold is not, and a knock that leaves no mark on the stone will bend the metal around it out of true.
Cold water with loose rings
Sea water and pools shrink fingers by more than people expect. Rings come off in water and are not usually found again.
Storage
Diamonds scratch diamonds
Diamond is 10 on the Mohs scale, and the only thing that scratches a diamond is another diamond. Loose in a box together, your pieces will mark each other and every soft metal around them. Separate soft pouches, or a lined box with individual compartments — either is enough.
Keep the IGI report and the invoice somewhere other than the jewellery box. If the box goes, the paperwork should not go with it: both documents are needed for an insurance claim, and both are among the things our exchange and return policy asks for — 80% of billed value on exchange, 70% of billed value on return.
Photograph each piece from a few angles while you still have it, and photograph the report as well. It takes two minutes and it is the difference between a straightforward claim and an argument.
Checks & re-plating
Prongs are consumable
Every six months, if it is worn daily
Sooner if you have knocked it hard. A check takes minutes and costs nothing, and re-tipping a worn prong is routine maintenance. Replacing a lost stone is not.
Three things to watch for
- Hold the piece near your ear and tap it gently. A loose stone clicks — you will hear it before you can see it.
- A prong that starts catching on knitwear has lifted. Stop wearing it until it has been looked at.
- A ring that has begun to spin has either been sized wrong or your finger has changed. Both are fixable and neither improves on its own.
Why white gold turns yellow
Because it was never white. White gold is yellow gold alloyed pale and then finished with a thin rhodium plating, and on a ring worn every day that plating wears through in roughly one to two years — at the back of the shank and along the high points first. The warmer alloy underneath begins to show.
This is normal wear, not a defect. Re-plating restores it and is routine. Platinum does not need it at all; it dulls to a patina instead, which some people like and some have polished back. And if the yellowing is going to bother you every time you notice it, the honest answer is to buy yellow gold in the first place.
Resizing
The first one is free, in the first year
We resize once, free, within the first year of purchase. Wear the piece for a few days before deciding — the size that feels wrong on a hot afternoon is often right the following morning.
Not every ring can be resized
A plain band, or one set only across the top, resizes easily. A full eternity band, a ring with stones running the whole way round the shank, or one with an engraved or patterned band cannot be resized without remaking part of it. We will tell you which kind you are buying before you buy it, because it changes what you should do about sizing.
If your knuckle is the problem
The ring has to pass the knuckle, so it is sized to the knuckle and then fitted with sizing beads or a small internal bar so it does not spin once it is on. Tell us at the order stage. Building it in is straightforward; retrofitting it is not.
The ring size guide covers how to measure properly at home, and how to get a partner’s size without giving away a surprise.
Insurance
Insure it separately
Household contents policies commonly cap what they will pay for a single item of jewellery, and that cap is usually well below what a ring costs. Read yours before assuming the ring is covered. If it is not, you want either a named-item rider on the existing policy or a standalone jewellery policy.
What your insurer will want
- The IGI report for the centre stone.
- The original invoice, as evidence of value.
- Photographs of the piece from several angles.
Tell them what the stone is
State plainly that it is a lab-grown diamond and give them the IGI report. An insurer that later discovers a mismatch between what it thought it was covering and what was actually lost has grounds to reduce or refuse the claim — and the report removes any ambiguity at the point where it is cheapest to remove.
Re-check the sum insured every few years. What a piece would cost to replace is not what it cost to buy.
Warranty
What we cover, and what we do not
Covered
- Manufacturing defects — a fault in the casting, the soldering or the setting.
- A setting that fails under normal wear rather than through impact.
- Anything that was wrong with the piece when it reached you.
Not covered
- Loss and theft. This is what insurance is for, and it is the most likely thing to happen.
- Accidental damage — a knock, a crush, a stone lost to a bent prong that took a blow.
- Ordinary wear: worn rhodium plating, thinned prongs, surface scratches. These are maintenance, and we will quote for them.
- Work done by another jeweller. Once a piece has been altered or repaired elsewhere we cannot stand behind it.
Bring it in
Send us a photograph if something looks wrong
Checks and cleaning in Gurugram, or anywhere across Delhi NCR by appointment.